The Integrated Service Unit for Higher Education Service Institutions is a manifestation of the implementation of bureaucratic reform at the Ministry of Research, Technology and Higher Education. Public services are the spearhead of implementing bureaucratic reform. This is realized because what is actually the product of government organizations is service to the community.
Stakeholders are people who care about services, they are the ones who experience the greatest impact on service quality. The public's assessment of the government, especially Higher Education Service Institutions, is measured by the quality of services provided. Stakeholders are the first parties to experience the service directly. So they want to know directly about service problems in the field.
These services are provided to fulfill people's rights, whether they are civil services or public services. Higher Education Service Institutions have made optimal efforts to always improve the quality of services, but it can be realized that there are still several services that still require continuous improvement to provide excellent service effectively and efficiently.
Public services in Higher Education Service Institutions still need continuous improvement, public services that must be improved and improved are open access to fast and accurate information, availability of adequate service facilities and infrastructure, human resources that carry out services need to be adapted to skills and main tasks and functions, bureaucracy and public service mechanisms that are not yet perfectly structured.
Higher Education Service Institutions strive to improve the quality of public services through bureaucratic reform. Bureaucratic reform is a reform of the public service itself which is carried out by providing the best service by utilizing information technology, both internet and non-internet, to provide more effective and efficient services.
One of the service reform agendas launched by the government is the implementation of one-stop services or Integrated Service Units. Through the Integrated Service Units, it is hoped that the quality of public services will improve and provide wider access for the public to obtain public services.
Higher Education Service Institutions are trying to take advantage of the momentum of service reform by establishing an Integrated Service Unit. This unit has the task of carrying out processes in accordance with the main tasks and functions starting from the application stage to the document issuance stage, carried out and managed in an integrated, single-door manner coordinated by certain work units.
The Integrated Services Unit aims to provide services to stakeholders in the fields of research, technology and higher education quickly, effectively, efficiently, transparently, and provide legal certainty and the realization of people's rights to receive services. This goal can be realized by simplifying service bureaucracy, speeding up service times, reducing less important service stages, eliminating costs that cannot be accounted for, and transparent procedures.
Based on Law Number 14 of 2008 concerning Openness of Public Information, Law Number 25 of 2009 concerning Public Services, and Presidential Regulation Number 97 of 2014 concerning the Implementation of One-Stop Integrated Services, it is hoped that the Ministry of Research, Technology and Higher Education can manage professional public services through the Integrated Service Unit. By achieving a commitment to implementing public services through Integrated Service Units.
